Terms of service
1. Scope
These Terms of Service apply to all orders placed by consumers through the OREVIELLE online store at:
The contracting party is:
Mingzhu Tao
trading under the brand OREVIELLE
Wacholderweg 52A
26133 Oldenburg
Germany
Email: service@orevielle.com
Phone: +86 166 2035 7364
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or independent professional activity.
2. Formation of the Contract
The presentation of products in our online store does not constitute a legally binding offer. It constitutes an invitation to place an order.
By clicking the final order button that clearly indicates an obligation to pay, you submit a binding offer to purchase the products contained in your shopping cart.
After your order has been received, you will receive an automatic order confirmation by email. This initially confirms only that we have received your order.
The purchase contract is concluded when we expressly accept your order or send you a shipping confirmation.
If we are unable to accept your order, we will inform you and refund any payments already made using the original payment method.
3. Contract Languages and Storage of Contract Information
The languages available for concluding the contract are German and English.
Order information is stored by us in accordance with applicable legal requirements.
After completing your order, you will receive the essential information relating to your order by email.
4. Prices and Payment
The price displayed in the online store at the time the order is placed applies.
The total price displayed at checkout is decisive for the order.
Any applicable shipping charges or other costs will be clearly displayed before you submit your binding order.
The available payment methods are displayed at checkout.
Unless otherwise stated for a particular payment method, payment becomes due upon conclusion of the contract.
5. Delivery and Shipping
We deliver to the countries and regions that are available for selection at checkout in our online store.
Applicable shipping costs and estimated delivery times are displayed in our online store, in our Shipping Policy, or at checkout.
Unless otherwise stated at checkout, we offer free shipping.
Further information is available in our Shipping Policy.
If a delivery is significantly delayed, we will, where reasonably possible, contact you using the contact information provided with your order.
For consumers, the risk of accidental loss of or damage to the goods generally passes only when the goods are delivered to the consumer or to another person designated by the consumer to receive them.
This does not apply where the consumer independently appoints a carrier that was not previously offered or designated by us.
6. Product Representation and Characteristics of Pearls
We make reasonable efforts to describe and display our products, materials, dimensions, and colours as accurately and transparently as possible.
Colours may vary slightly from their actual appearance depending on screen settings, device settings, lighting conditions, and other display factors.
Because pearls are natural or cultured natural products, their shape, size, colour tone, lustre, and surface characteristics may vary slightly from one piece to another.
Such natural variations do not constitute a defect provided that the agreed characteristics and functionality of the product are not materially affected.
The relevant information concerning materials, dimensions, and product specifications is provided on the respective product page.
7. Retention of Title
Goods remain our property until full payment has been received.
8. Right of Withdrawal and Returns
Consumers are entitled to the statutory right of withdrawal.
The withdrawal period is generally 14 days.
Details regarding the exercise of the right of withdrawal, return procedures, and refunds are provided in our Return and Refund Policy.
Nothing in our return procedures limits your statutory consumer or warranty rights.
9. Defects and Statutory Warranty Rights
Statutory warranty rights apply to our products.
If a product is damaged or defective, or if you receive an incorrect item, please contact us at:
Where possible, please include your order number.
Your statutory rights, including rights to subsequent performance and, where applicable, price reduction, withdrawal from the contract, or damages, remain unaffected.
10. Liability
The applicable statutory liability provisions apply.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.
11. Privacy
Information about how we process personal data can be found in our Privacy Policy.
12. Applicable Law
The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.
13. Consumer Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, unless participation is required by applicable law.
14. Contact
If you have any questions regarding these Terms of Service or your order, please contact:
OREVIELLE
Proprietor: Mingzhu Tao
Wacholderweg 52A
26133 Oldenburg
Germany
Email: service@orevielle.com
Phone: +86 166 2035 7364
Website: https://orevielle.com
Further information about the operator of this online store can be found in our Legal Notice and Contact Information.
Information about returns and the statutory right of withdrawal can be found in our Return and Refund Policy.