Shipping policy
SHIPPING DESTINATIONS
We ship to all countries and regions that are available for selection at checkout in our online store.
Countries or regions that we are currently unable to serve will not appear as available shipping destinations at checkout.
SHIPPING COSTS
We offer free shipping on all orders.
Customers will not be charged any additional shipping fees.
DELIVERY TIME
The estimated delivery time is generally 6 to 8 business days.
Saturdays, Sundays, and public holidays are not considered business days. In individual cases, delivery may be delayed due to customs clearance, high carrier volumes, remote delivery locations, or other circumstances beyond our reasonable control.
Once your order has been shipped, you will receive a shipping confirmation by email.
ORDER TRACKING
All orders are shipped with tracking.
Tracking information will be sent to you by email once your order has been handed over to the shipping carrier. Please note that it may take a short time for the tracking status to update for the first time.
CUSTOMS DUTIES, IMPORT FEES AND TAXES
Any applicable customs duties, import charges, and import taxes are covered by OREVIELLE.
Customers will not be required to pay additional customs or import charges upon delivery.
DELIVERY ADDRESS
Please make sure that your delivery address is complete and correct before completing your order.
If you notice an error in your delivery address after placing your order, please contact us as soon as possible.
Once an order has been shipped, it may no longer be possible to change the delivery address.
DELAYED OR UNDELIVERED ORDERS
If your order does not arrive within the expected delivery timeframe, or if the tracking information has not been updated for an extended period, please contact us at:
Please include your order number so that we can investigate the shipment.
DAMAGED SHIPMENTS
If your order arrives damaged, please contact us as soon as possible at:
Please provide your order number and, where possible, photos of the damaged item and packaging so that we can review the issue and provide an appropriate solution.