Refund policy
14-DAY RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.
If an order contains several goods that are delivered separately, the withdrawal period begins on the day the last item is received.
To meet the withdrawal deadline, it is sufficient for you to send your notice exercising the right of withdrawal before the withdrawal period expires.
You are not required to provide a reason for your withdrawal.
EXERCISING YOUR RIGHT OF WITHDRAWAL
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement.
You may contact us by email:
OREVIELLE
Proprietor: Mingzhu Tao
Wacholderweg 52A
26133 Oldenburg
Germany
Email: service@orevielle.com
Phone: +86 166 2035 7364
You may also use the model withdrawal form provided at the end of this policy. Use of this form is not mandatory.
RETURNING THE GOODS
After exercising your right of withdrawal, you must return the goods within 14 days.
Please contact us at service@orevielle.com so that we can provide you with a prepaid return label and the necessary return instructions.
Requesting a return label is not a requirement for the valid exercise of your statutory right of withdrawal.
We cover the direct cost of returning the goods.
Returns Processing Address
OREVIELLE Returns
c/o Quincy Happy
Wacholderweg 52A
26133 Oldenburg
Germany
Where possible, please use the prepaid return label provided by us so that your return can be correctly identified and tracked.
CONDITION OF RETURNED GOODS
You may inspect the goods to the same extent as would normally be permitted in a physical retail store.
You are only liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Where possible, please return the goods complete and, if available, in their original packaging.
The absence of the original packaging alone does not affect your statutory right of withdrawal.
REFUNDS
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option.
Any additional costs resulting from your choice of a delivery method other than our least expensive standard delivery option will not be reimbursed.
We will issue the refund without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have returned the goods, whichever occurs first.
Unless otherwise expressly agreed, we will use the same payment method for the refund that you used for the original transaction.
You will not incur any additional fees as a result of the refund.
Please note that your bank, card issuer, or payment service provider may require additional processing time after we have issued the refund.
If you have any questions about your refund, please contact:
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item is damaged or defective, or if you receive an incorrect item, please contact us as soon as reasonably possible at:
Please provide your order number and, where possible, clear photographs of the item and its packaging.
We will review the matter and provide an appropriate solution.
Your statutory warranty rights remain unaffected.
You will not incur additional return shipping costs for valid claims concerning damaged, defective, or incorrectly supplied goods.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal may not apply to goods that are not prefabricated and are made on the basis of an individual choice or specification by the consumer, or to goods that are clearly personalised to the consumer's individual needs.
This may include individually made, engraved, or personalised jewellery.
These exceptions do not affect your statutory rights in relation to defective, damaged, or incorrectly supplied goods.
Ordinary sale items are generally subject to the same statutory withdrawal rights as full-price items unless a statutory exception applies.
If you have questions about whether a particular item can be returned, please contact:
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different item, size, or variation, you may return the original item in accordance with this policy and place a new order.
MODEL WITHDRAWAL FORM
If you wish to withdraw from the contract, you may use the following form. Use of this form is not mandatory.
To:
Mingzhu Tao
trading under the brand OREVIELLE
Wacholderweg 52A
26133 Oldenburg
Germany
Email: service@orevielle.com
I hereby give notice that I withdraw from the contract concluded by me for the purchase of the following goods:
Goods ordered:
Order number:
Ordered on:
Received on:
Name of consumer:
Address of consumer:
Date:
Signature of consumer:
(only if this form is submitted on paper)
For questions regarding returns, withdrawals, or refunds, please contact us at service@orevielle.com